Warranty
Mattress 12-Year Warranty
Coverage:
Indentations or sagging greater than 3.5 cm on the mattress surface when no weight is applied.
Mattress dimensions falling short by more than 5 cm from the Australian standard in any direction.
Failure of the mattress to expand to its full advertised size within 60 days of regular use.
Important Considerations:
Normal wear includes a slight sagging (less than 3.5 cm) as foam materials may soften with use.
Sagging extent is influenced by usage patterns and frequency.
Proper Use and Support:
The AVONEST Mattress must be used on flat, solid surfaces providing proper air circulation. Use on flexi slats, sprung slats, or adjustable bed bases may not support the mattress correctly and will void the warranty.
For slatted bases, slats should be no more than 8 cm apart to ensure adequate support.
Additional Information:
Incorrect base use will void the warranty. For detailed terms and guidelines, please visit our warranty page.
Bed Frame Furniture 6-Year Warranty
At AVONEST, we craft our furniture with your lifestyle in
mind, using only top-tier components and sustainable materials that reflect our commitment to quality and environmental stewardship. Relax, knowing that we stand behind our products with the AVONEST Warranty.
What does the AVONEST Warranty cover?
Our 6-year AVONEST Warranty includes replacement or repair of any bed frame that has a manufacturing or material defect, excluding issues from normal wear and tear, natural characteristics of the materials, or improper use outside the intended purpose and care guidelines. This warranty is exclusively for you, the original purchaser, is non-transferable, and valid only within Australia. The warranty period begins on the date of delivery and continues for 6 years.
What isn't covered by the AVONEST Warranty?
The AVONEST Warranty does not cover:
How to make a claim?
Contact us at our support center via order@avonest.com.au.
To process your claim, we’ll need:
We will promptly assess your claim, and if validated, we will either repair or replace the product. If the original model is discontinued, we may provide a similar alternative. The warranty period continues from the original date of receipt and does not restart from any repair or replacement date.
Consumer Guarantees:
The benefits provided by the AVONEST warranty are in addition to other rights and remedies available under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under this law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You also have the right to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy reflects AVONEST’s dedication to quality, environmental responsibility, and customer satisfaction, ensuring a robust support framework for the extended life of our products.
Pillow 1-Year Warranty
Coverage:
Our 1-year warranty covers any manufacturing or material defects in your AVONEST pillow. This warranty is valid from the date of receipt and applies exclusively to the original purchaser residing in Australia.
Exclusions:
The warranty does not cover:
Normal wear and tear, minor pilling, fading, and material softening.
Natural characteristics of materials such as fiber shedding.
Environmental damages like mold from excessive moisture.
Misuse, improper cleaning, or damage from external sources.
Products used commercially or sold as seconds.
Claim Process:
For warranty claims, contact order@avonest.com.au with:
Fault details.
Proof of purchase.
Photos of the fault and product ID.
We will review your claim swiftly, and if valid, repair or replace the pillow. Replacements will match the original item or a comparable alternative. The warranty period will not restart with the issuance of a replacement.
Consumer Guarantees:
This warranty complements the consumer rights under the Australian Consumer Law, which provides entitlements to refunds or replacements for major failures.
Coverage:
Indentations or sagging greater than 3.5 cm on the mattress surface when no weight is applied.
Mattress dimensions falling short by more than 5 cm from the Australian standard in any direction.
Failure of the mattress to expand to its full advertised size within 60 days of regular use.
Important Considerations:
Normal wear includes a slight sagging (less than 3.5 cm) as foam materials may soften with use.
Sagging extent is influenced by usage patterns and frequency.
Proper Use and Support:
The AVONEST Mattress must be used on flat, solid surfaces providing proper air circulation. Use on flexi slats, sprung slats, or adjustable bed bases may not support the mattress correctly and will void the warranty.
For slatted bases, slats should be no more than 8 cm apart to ensure adequate support.
Additional Information:
Incorrect base use will void the warranty. For detailed terms and guidelines, please visit our warranty page.
Bed Frame Furniture 6-Year Warranty
At AVONEST, we craft our furniture with your lifestyle in
mind, using only top-tier components and sustainable materials that reflect our commitment to quality and environmental stewardship. Relax, knowing that we stand behind our products with the AVONEST Warranty.
What does the AVONEST Warranty cover?
Our 6-year AVONEST Warranty includes replacement or repair of any bed frame that has a manufacturing or material defect, excluding issues from normal wear and tear, natural characteristics of the materials, or improper use outside the intended purpose and care guidelines. This warranty is exclusively for you, the original purchaser, is non-transferable, and valid only within Australia. The warranty period begins on the date of delivery and continues for 6 years.
What isn't covered by the AVONEST Warranty?
The AVONEST Warranty does not cover:
How to make a claim?
Contact us at our support center via order@avonest.com.au.
To process your claim, we’ll need:
We will promptly assess your claim, and if validated, we will either repair or replace the product. If the original model is discontinued, we may provide a similar alternative. The warranty period continues from the original date of receipt and does not restart from any repair or replacement date.
Consumer Guarantees:
The benefits provided by the AVONEST warranty are in addition to other rights and remedies available under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under this law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You also have the right to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy reflects AVONEST’s dedication to quality, environmental responsibility, and customer satisfaction, ensuring a robust support framework for the extended life of our products.
Pillow 1-Year Warranty
Coverage:
Our 1-year warranty covers any manufacturing or material defects in your AVONEST pillow. This warranty is valid from the date of receipt and applies exclusively to the original purchaser residing in Australia.
Exclusions:
The warranty does not cover:
Normal wear and tear, minor pilling, fading, and material softening.
Natural characteristics of materials such as fiber shedding.
Environmental damages like mold from excessive moisture.
Misuse, improper cleaning, or damage from external sources.
Products used commercially or sold as seconds.
Claim Process:
For warranty claims, contact order@avonest.com.au with:
Fault details.
Proof of purchase.
Photos of the fault and product ID.
We will review your claim swiftly, and if valid, repair or replace the pillow. Replacements will match the original item or a comparable alternative. The warranty period will not restart with the issuance of a replacement.
Consumer Guarantees:
This warranty complements the consumer rights under the Australian Consumer Law, which provides entitlements to refunds or replacements for major failures.
