One Email. Every Answer. The Avonest Way of Doing Customer Service.

In Australia, landline use has fallen to just 15% of households — and the number keeps dropping. Even mobile calls to businesses are quietly changing. Australians haven’t stopped communicating. They’ve just found that phone calls rarely get things done as efficiently as they used to.

You know the experience. You call a company. You wait on hold. You get transferred. You explain your problem three times to three different people. You hang up, still unsolved, and send an email anyway.

We decided to skip all of that.

One email. One address. Every answer.

At Avonest, every question — every order update, delivery inquiry, assembly question, even requests for room layout renders — goes to one place: hello@avonest.com.au

There’s no “press 1 for sales, press 2 for support.” There’s no ticketing system routing you to a department. There’s no auto-reply promising a response in 3–5 business days. There’s just us. Reading your email. Solving your problem.

What you can email us about

We mean everything:

• Track your order or change your delivery date
• Ask whether the Queen frame fits your 153cm room
• Request a room layout image with your chosen frame
• Ask about assembly steps before you buy
• Tell us something went wrong — and we’ll fix it

Why this works better

Most customer service systems are designed to reduce contact, not solve problems. The hold music, the departments, the transfers — they exist to make you give up.

We’re a small Melbourne brand. We want to hear from you. A single email address means nothing falls through the cracks. It means the person reading your email is also the person who can actually do something about it.

You don’t get a reply. You get a solution.

A note on response time

We respond within 24 hours, Monday to Saturday. For urgent delivery questions — especially if you’ve chosen a next-day delivery date — we prioritise same-day responses.

Melbourne customers: if something’s truly urgent, your email still gets read faster than most hold queues move.

We do have a phone number — you’ll find it on Google. But honestly? Most customers who call end up emailing us anyway. So we made email the thing we’re best at.

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Avonest is a Melbourne-based bed frame brand. Free next-day delivery across Melbourne metro. hello@avonest.com.au